BOOKING TERMS & CONDITIONS
GENERAL INFORMATION
Tours are by reservation only. All experiences are subject to availability and may be altered or canceled at any time. Upon check-in, you must provide a valid id and booking number.
In accordance with our social responsibility policy, all participants must be 18 years of age or older. Individuals under 18, including infants, are not permitted to participate or be left unattended on the premises.
We recommend arriving 30 minutes before your scheduled start time. Late arrivals cannot be accommodated, and no refunds will be issued for missed or late arrivals.
We encourage responsible consumption. Mixology, Rum Tasting and Founder’s experiences are limited to one per person, per day. The Legacy Tour can be combined with one other experience in a single day.
FOOD ALLERGY NOTICE
We highly recommend that individuals with food allergies or specific dietary restrictions consult with our staff before consuming any food or beverages on our premises. By choosing to consume our products, you acknowledge that you assume all responsibility for any potential allergic reactions and release Casa BACARDÍ from any related liability. For additional details contact us at casabacardi@bacardi.com.
DRESS CODE
We suggest you dress comfortably and check the local weather report before you leave for Rum Paradise. Proper attire, including shoes and shirts, must always be worn. Guests who purchased tickets for the Founder’s Experience must wear closed comfortable shoes to access the production areas.
Keep in mind that this is a working distillery, and many areas are not climate-controlled, so plan on experiencing humid and hot conditions.
At Casa BACARDÍ, we strive to create a welcoming environment for all guests. We kindly ask that everyone dress appropriately, as we reserve the right to refuse service or entry if attire may affect the comfort or experience of others.
PRICES
The price of the experiences will be as quoted on the website casabacardi.com. We reserve the right to change the costs of any experience at any time and without prior notice. However, once you have received a confirmation e-mail, the price of the booked experience will not change.
PAYMENT
We accept all major credit cards; please note we are a cashless facility. By booking an experience, you consent to be charged to your credit/debit card. All experiences are reserved and paid for in US dollars.
GIFT CARDS
Gift cards are valid for one year and may be redeemable for Casa BACARDÍ experiences, online shop and retail shop. Gift cards are not refundable or redeemable for cash or at the bar.
CANCELLATIONS AND MODIFICATIONS
Casa BACARDÍ cancellation policy states that you may request to amend the reservation to a different date/time (upon availability) or to cancel your reservation for a full refund up to 24 hrs. before the day and time of the event. Cancellations made within 24 hours of the experience will not be refunded. If we cancel your experience in its entirety, you will be entitled to a full refund for the purchase price.
REQUIREMENTS
Upon booking tickets for an experience, you guarantee that:
• You are 18 years old or over and provide a valid id.
• All details you have provided for yourself, or other guests, are correct for your knowledge.
• The payment card is your own, and the total amount for the booking can be paid for in full of the account.
• You will abide by these Booking Terms and Conditions.
CONDITIONS OF ENTRY TO THE EXPERIENCE
We reserve the right of admission to enter Casa BACARDÍ. One reservation equals one admission and is valid only for the event for which it is issued at the time and place of issue. In compliance with local laws, prohibited items include, but are not limited to, firearms, weapons, illegal drugs, controlled substances, and unauthorized recording equipment. Only service animals with appropriate identification and vests are allowed; pets are not permitted.
The use of tobacco products, including vaping devices, is not permitted on the premises. Guests are also prohibited from bringing in external food or beverages.
Casa BACARDÍ reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with these, or other rules posted at the event site.
Live Passionately. Drink Responsibly.